FREQUENTLY ASKED QUESTIONS

Guidance and Transcripts

Progress Reports

Parent Observer Account

Curriculum

Online Courses

Print Courses


GUIDANCE AND TRANSCRIPTS

Is The Keystone School accredited?

Yes, Keystone's demonstrated record of success has earned it recognition from two of the leading accrediting boards in the country, the AdvancED/Northwest Accreditation Commission and the Middle States Association of Colleges and Schools.

Keystone High School is also licensed by the Pennsylvania State Board of Private Licensed Schools and authorized by the Commonwealth of Pennsylvania as a diploma-granting institution.

You can be confident that your Keystone education is of the highest quality and that other accredited schools widely accept the work you do. Although we cannot guarantee that Keystone credits are transferable, we rarely have an issue. Should you have a doubt, you should contact your local school officials directly or contact a Keystone Student Services Representative (1-800-255-4937) to work with you and your local school officials to determine acceptance of Keystone credits.

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If my child receives a Keystone diploma, will he/she be accepted to a college or university?

Thousands of parents have confidence in The Keystone School because of its demonstrated record of student success. Keystone High School graduates have been accepted to over 140 colleges and universities including Stanford, Yale, Duke, Rice, and Notre Dame; military academies like West Point; state university systems like the University of Washington; and many other two- and four-year colleges nationwide.

If our prior students are any indication, your child has a great likelihood of getting into college with Keystone.

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Will the military accept Keystone graduates?

The Army, Navy, and Marines are allowed to accept 10% of enlistees from Tier 2 schools with a minimum score of 50 on the Armed Forces Qualification Test (AFQT). The Air Force will only accept enlistees from Tier 1 schools. Keystone is currently listed as a Tier 2 school, and many of our graduates have gone on to start a military career. Schools can be re-categorized by the military at any time, so we recommend that you check with your local recruiter for specifics. Students can gain Tier 1 status by successfully completing 15 credit hours of college courses. Most students can earn this in one semester at their local community college.

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If my child decided to go back to the public school system, will he/she be accepted? Will Keystone credits transfer?

The Keystone School is accredited by the AdvancED/Northwest Association of Accredited Schools, as well as the Middle States Association of Colleges and Schools. This means that our program meets the academic and administrative standards required for admission to colleges and universities, and for transfer to other high schools. Keystone National High School is also licensed by the Pennsylvania Department of Education, Board of Private Licensed Schools.  This allows the school to grant high school diplomas that are recognized by colleges, universities, military organizations, and employers.

Although students rarely have any problem transferring Keystone credits back to their local high school, Keystone cannot guarantee that every credit will transfer back to every high school. Should you have a doubt, you should contact your local school official directly or contact Keystone to work with you and your local school officials to determine acceptance of Keystone credits.

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Can students enroll in courses above or below their grade level?

Yes, but middle school students are limited to middle school courses and high school students to high school courses. However, middle school students can take up to 3 high school credits in the Math or Foreign Language area with counselor approval.

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How do I request a transcript?

You can request an unofficial transcript by emailing: info@keystonehighschool.com or by contacting Student Services by phone: 1-800-255-4937.

To request an official transcript, please email: guidance@keystonehighschool.com. Please include your name and the address we need to send the transcript to.

Can my students take more than the 21 required credits?

Yes, they can, please make sure they are contacting Guidance to inform them of their plans.

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When will I receive a transcript for the courses that I have completed?

Once you have completed all of the courses for that enrollment period, we will mail out your transcript. If there is a balance on the account from that enrollment period, the transcript will not be sent until the balance on that enrollment has been paid in full.

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PROGRESS REPORTS

What are Keystone Progress Reports, and what kind of information will I see on the Keystone Progress Reports?

The Keystone Progress Reports are sent out every other week. These reports will give you an update on the progress your student has made in the last two weeks, and since they started each course

The progress reports will show you the following information:

Original Enrollment Date – Courses are due within one calendar year from the original enrollment date, so please be sure that your student is completing work regularly and on pace to finish the course within 12 months.
Last Login Date – The date that your student last logged in to their online course (not available for correspondence courses).
Number of Logins – The number of times your student logged in to each online course during the reporting period (the last two weeks).
Days Since Last Submitted Item – The number of days since your student last submitted work to be evaluated by the teacher. There may be a slight delay of up to three days before submitted work is reported on the progress reports.
Score to Date* – The average score earned on all weighted (required) assessments in the course.
% of Course Complete – The % of required coursework your student has completed in the course. Practice activities do not count towards the % of course complete.

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Who can get Keystone Progress Reports?

Any parent with a student enrolled in our program can receive progress reports. Please call Student Services at 1-800-255-4937 to ensure that your email address is on file and ready to receive progress reports. Progress reports can only be sent to ONE parent email address. If multiple people would like to receive progress reports, we recommend setting up a free joint email account that can be shared.

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How can I request Keystone Progress Reports?

To receive progress reports, all you need to do is to provide a parent email address that will be entered into the student record. The next time progress reports are sent out after we have your parent email address in our system, you should receive a report.

If you do not receive a progress report for your student within 21 days of enrollment, please contact Student Services at 1-800-255-4937 or info@keystoneschoolonline.com to confirm that we have your correct email address.

**PLEASE NOTE: Progress Reports can only be sent to ONE parent email address.

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When will I receive my first progress report?

Progress reports are sent every other Monday, and you should receive the first progress report on the next report date following the time that you provide your email address to Keystone. Please contact Student Services at 1-800-255-4937 immediately after enrolling your student to ensure that we have the correct email address on file for progress reports. It should take no longer than two weeks to receive your report.

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Why am I not receiving the progress reports? I used to receive them and now I don't.

We have found that some email services will reject our emailed progress reports as SPAM because of the PDF attachment. To help avoid this, we ask that ALL parents, regardless of which email service you use, add the email address reports@onlineschoolsolutions.com to your email address book and/or Safe List.

By doing this, you should not have any problem receiving the progress reports. However, if you signed up for progress reports and are not receiving them as scheduled, please send an email to info@keystoneschoolonline.com or call our Student Services Team at 1-800-255-4937.

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My student has been working on his/her courses, so why is his/her Score to Date 0.0%?

The "Score to Date" only counts required (weighted) assessments. Your student may be completing practice activities early on in the course, but until your student completes a weighted assessment that counts towards his/her final grade, there will be no score to report on the progress reports.

*The score reported on the progress reports is an estimate. No course grade is final until received on an official Keystone transcript. Please call Student Services at 1-800-255-4937 if you have questions or concerns about the score reported on the progress report.

Who do I contact if I have questions about the Keystone Progress Reports?

If you have any questions about the Keystone Progress Reports, you can send an email to info@keystoneschoolonline.com or you can call our Student Services Team at 1-800-255-4937.

Parents will also receive progress reports. If your child is enrolled in online high school or middle school courses, you will have access to real-time student progress through a parent observer account.

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PARENT OBSERVER ACCOUNT

What is a Parent Observer Account?

If you have a student enrolled in at least one online course, you can request an observer account. Additionally, observer accounts can be set up for school counselors or anyone else that the parent designates. Since the account is a "passive" account, multiple people can observe the student's progress without the risk of interfering with their work.

What can I do with a Parent Observer Account?

The Parent Observer Account allows you to see the following information:

Activities, assignments, tests, and quizzes that have been completed by the student, and when they were completed

The student's grades on completed coursework

Activities the student has yet to complete
 

This account allows parents to see if their student is progressing or has become inactive by not submitting coursework for an extended period of time. Please note: Parents cannot view the actual work submitted by the student.

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How can I request a Parent Observer Account?

Parents of new students enrolled in online courses will receive a Parent Observer Account within 14 days of completion of the following requirements:

Observer accounts are only available for online courses, so your student must be enrolled in at least one online course.
We must have your parent email address on file, otherwise we will not know where to send the observer account information.

If you are a parent of a student who enrolled before August 1st, 2009 and you do not have a Parent Observer Account, or if you enrolled a student after this date and still don't have an account, please contact Student Services at 1-800-255-4937 or info@keystoneschoolonline.com.

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How long does it take to get a Parent Observer Account?

It can take up to 10 business days (or 14 days) to have an observer account created and linked to a particular student. If you have requested an account and have not received a response within 14 days, please call Student Services at 1-800-255-4937 or send an email to info@keystoneschoolonline.com.

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Why does it say "Access Denied" when I try to view one of my student's courses through my observer account?

This is a known issue that can sometimes arise when a new course is entered into the Blackboard system, or if an existing course is updated. Please send an email to info@keystoneschoolonline.com with your observer account name, your student's full name, and the course you cannot access.

This is often fixed within days of you notifying us about the issue, but can take up to a week or more.

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How do I find my student's grades using my observer account?

After you receive your username and password, you can log into your account.  The list of courses is on the left hand side of the screen. Click on the course you would like to observe and then click on “My Grades."

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Who do I contact if I have questions about the Parent Observer Account?

If you have questions about the Parent Observer Account, you can send an email to info@keystoneschoolonline.com or you can call our Student Services Team at 1-800-255-4937.

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Curriculum

High school students can choose between online and print format. What is the difference?

Keystone High School's online courses offer students more interaction with teachers and three business days turnaround on assessments. Online courses include engaging interactive activities, supporting graphics, and flash demonstrations to enhance the learning experience.

Keystone High School print courses are paper-based courses delivered primarily by postal mail. They are available for students who require or prefer a more traditional distance learning experience. For example, correspondence courses may better meet the educational needs of students who are living in remote locations where internet access may be unreliable.

Either format will provide the student with a sound, accredited, self-directed program of study that helps them achieve their potential.

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Do you offer print courses for middle school students?

No, our middle school courses are engaging, interactive online courses designed specifically for middle school students.

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What are AP® courses?

AP® courses are offered to high school juniors and seniors in many subject areas including Science, Math, Social Sciences and Language Arts. These courses offer advanced students the opportunity to progress through a course with more challenging homework and exams, beyond even Honors course study.AP® exams are administered every spring by the College Board in your neighborhood during the month of May, and through the exams, students have the opportunity to earn college credit and/or advanced standing at most colleges and universities.

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 Online Courses

My courses came with books, when will they arrive?

An email is sent to the student email on file with tracking information. If you do not receive the email with tracking information, please contact Student Services.

How long should it take for my assignment to be graded?

Online teachers have 72 business hours to grade student work.

How will I receive feedback on my course work?

Your teacher will enter their feed-back in the grade page activity. If the assignment submitted was a written assignment uploaded into the course, you may also recieve feedback directly on the assignment through a process called "inline grading". If you need additional clarification, please contact your teacher.

Who is my teacher and how do I contact them?

Your teacher has their contact information located in each course in the “Staff Information” link.

I contacted my teacher a few days ago and I have not heard back, what do I do?

Please contact Student Services, so we can confirm the email address and look into the issue further.

I submitted an assignment a few days ago and now it is gone.  What happened??

Check your email. When teachers clear assignments, they will email you with the reason why they cleared the assignment.

Can students skip assignments?

No, all required assignments must be completed in order to receive a final grade and credit for the course.

How long are students given to complete their courses?

Students have 12 months from date of enrollment. Keystone offers additional extension time as well. We offer a free 30 day extension which must be requested prior to the original due date. We also offer two 3 month extensions available for $50/course/extension.

Where can I find my student’s due date for his/her courses?

You can find your students due date for each course in the progress report that is sent out every other week.

What happens if my student doesn’t finish within the 12 months?

Extension options are available. To see what your options are, please contact Student Services.

Can my student transfer a course?

Yes, students can transfer courses. For more information, please contact Student Services.

My student needs to take some time off from their courses; do I need to let anyone know?

Please contact Student Services to discuss the options your student may have.

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Print Courses

When will I get my materials so I can start?

An email is sent to the student email on file with tracking information. If you do not receive the email with tracking information, please contact Student Services.

How long should it take for my assignment to be graded?

Please allow teachers 7-10 business days to grade student work.

How will I receive feedback on my course work?

Once your assessment is graded, an evaluation letter is sent out via USPS to the student, please allow 7-10 days for mailing within the US. International students’ feedback may take longer to arrive. If you would like to check on the status of your assessments, please contact Student Services.

Who is my teacher and how do I contact them?

You have a teacher for each one of your courses. A teacher list is included in your materials. If you did not receive one or misplaced it, please contact Student Services for your teacher’s contact information. Teacher contact information is also found in the Progress Reports.

Can students skip assignments?

No, all required assignments must be completed.

How long are students given to complete their courses?

Students have 12 months from date of enrollment. Keystone offers additional extension time as well. We offer a free 30 day extension which must be requested prior to the original due date. We also offer two 3 month extensions available for $50/course/extension.

Where can I find my student’s due date for his/her courses?

You can find your students due date for each course in the progress report that is sent out every other week.

Can my student transfer a course?

Yes, students can transfer courses. For more information, please contact Student Services.

What happens if my student doesn’t finish within the 12 months?

Extension options are available. To see what your options are, please contact Student Services.

I contacted my teacher a few days ago, and I have not heard back. What do I do?

Please contact Student Services so we can confirm the email address and look into the issue further.

My student needs to take some time off from their courses; do I need to let anyone know?

Please contact Student Services to discuss the options your student may have.

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